Refund policy

Return & Cancellation Policy

We’re sorry to hear you’re not satisfied with your order! We want to make the return process as smooth as possible for you.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Damaged or incorrect order received?

Please send us an email, and we will rearrange a free shipment. You can return without bearing the shipping fees.

Return Policy

You can return your order within 30 days of receipt. Please note that return shipping costs are the responsibility of the customer. Our warehouse is located in Asia, so be aware of potential shipping costs. The cost of return shipping typically ranges between 10/30USD. We recommend using a Track & Trace service for your return, as we cannot be held responsible for lost returns.

Follow these 3 simple steps to return your product:

Step 1: Contact Us
Email us at support@lindamorgancharleston.com with your order number and the reason for your return. We’ll guide you through the next steps.

Return address

Name: Zhaoyidong
Street Address: No. 1738 Renmin West Road, Cao’e Street
City / District: Shangyu District
Province / State: Zhejiang Province
Postal Code: 312300
Country: China
Phone: +86 137 5750 3345

Step 2: Send Your Package
Once you’ve received instructions from us, return the items to the address we provide. Make sure to use a shipping method with a Track & Trace code. As the sender, you are responsible for the return, so we strongly recommend choosing a traceable shipping option. 

Step 3: Receive Your Refund
Once we receive your return in good condition, we will process the refund to your bank account within 14 business days.

Cancellation Policy

We understand that sometimes you may reconsider your purchase. However, please be advised that all purchases are final and cannot be canceled once an order is placed. If you need to initiate a return, please refer to our return policy outlined above.

For any questions or assistance, contact us at support@lindamorgancharleston.com

Important Notes:

  • To be eligible for a refund or exchange, the returned product must be in its original condition with all labels and tags attached. The product should show no signs of use.
  • We reserve the right to refuse returns if we believe the items have been used or damaged beyond our control.
  • All returns are sent to our central warehouse in Asia at the customer’s expense.
  • If you have any questions or need further assistance, feel free to contact us at 

    support@lindamorgancharleston.com